Support Ticket AI Prompts for Customer Success
Streamline support workflows with AI prompts that summarize tickets, analyze chat logs, and identify key patterns or trends.
Locate resolved tickets
Locate resolved tickets related to [Problem] in the last quarter, including details on the resolution process and support agent involved. Highlight any patterns in the resolution
Generate a template response for requests
Generate a template response for handling refund requests for [Service]. Set clear expectations regarding the timeline for processing the refund. Include an estimated time frame for the customer to receive their refund
Analyze chat logs
Analyze chat logs related to [Issue] from [Date]. Identify any key phrases, error codes, or technical terms frequently mentioned throughout the interactions
Summarize ticket follow-ups
Summarize details related to follow-up required for [Ticket], including the original issue description, troubleshooting steps already taken, and any internal notes added by customer support agents
Compile a list of known software issues
Compile a list of known issues for [Software Version], including both critical and non-critical bugs, system errors, and performance problems reported by users and internal teams
Related Customer Support prompt categories
