Support Optimization AI Prompts for CS Teams
Boost efficiency with AI prompts that analyze support performance, manage accounts, and optimize team workflows.
Retrieve customer ticket history
Retrieve ticket history for [Customer ID] over the last 30 days, including all open, resolved, and pending tickets. Include the assigned support agents and any internal comments or notes attached to the tickets
Summarize response times
Summarize response times for [Customer Segment] over the last quarter, including average first response times, resolution times, and escalation rates. Break down the data by individual support channels
Locate survey responses
Locate survey responses related to [Issue] from [Survey Type] conducted between [Start Date] and [End Date]. Filter the responses by [Customer Segment]
Compile agent performance report
Compile the agent performance report for [Client] for the past [Time Period]. Include an analysis of the average NPS for tickets handled by agents within the team
Analyze support response times
Analyze customer support response times during [Event] for the time period of [Event Start Date] to [Event End Date]. Segment response times by [Support Channels]
Related Customer Support prompt categories
